Shipping Policy
# Shipping Policy
**Last Updated:** April 27, 2026
## Free Worldwide Shipping
We offer **FREE worldwide shipping on all orders over $50**. No promo code needed — discount applies automatically at checkout.
## Delivery Timeline
Your order is handled with care at every stage:
| Stage | Timeframe |
|-------|-----------|
| **Processing & Production** | 1–3 business days |
| **Personalization (if applicable)** | +2–3 business days |
| **Standard Shipping** | 5–12 business days |
| **Total Estimated Delivery** | 6–18 business days |
## Shipping Methods
We partner with trusted international carriers including:
- USPS (United States)
- Royal Mail (United Kingdom)
- Australia Post (Australia)
- Canada Post (Canada)
- Local postal services for other destinations
## Order Tracking
Once your order ships, you'll receive:
- ✅ Shipping confirmation email
- ✅ Tracking number
- ✅ Real-time delivery updates
Track your order anytime at: **pawtuary.com/account**
## International Shipping
We ship worldwide! Please note:
- 🌍 International orders may be subject to import duties, taxes, or customs fees
- 💰 These charges are the responsibility of the buyer
- 📦 Contact your local customs office for details
## Shipping Restrictions
Some products may have shipping restrictions to certain countries. If your order cannot be shipped to your address, we'll contact you within 24 hours.
## Lost or Damaged Packages
If your package is lost or arrives damaged:
1. Contact us within 7 days of expected delivery
2. Provide your order number and photos (if damaged)
3. We'll arrange a replacement or full refund
## Contact Us
Questions about shipping? We're here to help:
**Email:** support@pawtuary.com
**Response Time:** Within 24 hours on business days