Privacy Policy
# Privacy Policy
**Last Updated:** April 27, 2026
## 1. Introduction
Welcome to Pawtuary ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pawtuary.com.
## 2. Information We Collect
### Information You Provide to Us
- **Account Information:** Name, email address, password when you create an account
- **Order Information:** Billing address, shipping address, payment details
- **Customization Details:** Pet name, dates, photos, and personal messages for memorial products
- **Communication:** Customer service inquiries, feedback, and correspondence
### Information Automatically Collected
- **Device Information:** IP address, browser type, operating system
- **Usage Data:** Pages viewed, time spent, click patterns
- **Cookies:** We use cookies to improve your experience and analyze site traffic
## 3. How We Use Your Information
- Process and fulfill your orders
- Customize memorial products with your personalization details
- Send order confirmations and shipping updates
- Respond to customer service requests
- Improve our website and product offerings
- Send marketing communications (with your consent)
## 4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- **Shopify:** Our e-commerce platform provider
- **Payment Processors:** To securely process transactions
- **Shipping Partners:** To deliver your orders
- **Service Providers:** Who assist in operating our website
## 5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including 256-bit SSL encryption for all transactions.
## 6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
## 7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
## 8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.
## 9. Contact Us
If you have questions about this Privacy Policy, please contact us:
**Email:** support@pawtuary.com
**Website:** https://pawtuary.com